Hourly Rate: £15.00
Location: London
Shift Pattern:This is a zero-hours role, designed to support operational cover across our sites. No minimum hours are guaranteed, and shifts will be offered based on business needs. We are looking for someone who is flexible and able to support with ad hoc cover when available. You will have the flexibility to accept or decline shifts offered.
The Role – Relief Security Officer
Summary of Role
The primary role of the Security Officer is to provide a professional and proactive service to our client and their customers, offering support to both the Security Control Room and the Duty Security Manager.
As a Security Officer, you will deliver exceptional customer service, maintain a smart and professional appearance, and ensure the premises are secure, fostering a safe working environment for both visitors and occupiers. Your presence will be highly visible, contributing to a positive working culture while preventing any security breaches or inappropriate activities that may arise. Alongside responding to incidents as they occur, your key focus will be to detect, deter, and protect in a confident and professional manner.
We are seeking a dedicated and vigilant Security Officer to join our team at One Leadenhall. The Officer will play a vital role in maintaining the safety and security of the building, its occupiers, visitors, contractors, and assets. This role requires an individual who is proactive, detail-oriented, and able to thrive in a dynamic and fast-paced environment.
Main Responsibilities
Operations:
• Familiarise yourself with shift events and attend briefings.
• Maintain high standards of discipline, punctuality, and professionalism at all times.
• Stay adaptable to a dynamic work environment and client needs.
• Be fully conversant with the site layout and current security threats.
• Manage access control and ID verification as required.
• Provide assistance and reassurance to occupiers, visitors, and contractors.
• Respond to planned or significant incidents and provide initial first response.
• Report fabric damage, suspicious activity, system faults, or property damage promptly.
• Follow rotation guidelines but be flexible to operational needs.
• Handle deliveries of varying sizes, from small packages to large, awkward boxes.
• Conduct security checks on people, vehicles, and items when necessary.
• Escalate incidents and accidents in line with established procedures.
• Operate, monitor, and respond to security systems such as CCTV, access control, and fire alarms.
• Conduct internal and external patrols and report any defects.
• Cover operational duties across Reception, Loading Bay, Post Room, and Security Control Room.
• Ensure compliance with the Data Protection Act 1998.
• Take on additional duties as required to support site operations.
Communication:
• Ensure effective communication within the team and escalate issues when necessary.
• Provide high-standard customer service via telephone, written communication, and face-to-face interac-tions.
• Maintain clear communication with site management, security personnel, and emergency services.
• Act as the first point of contact for security-related enquiries from staff, contractors, and visitors.
Documentation & Procedures:
• Adhere to all policies, procedures, and documentation requirements (Assignment Instructions, Risk Assessments, SOPs).
• Be familiar with emergency evacuation, invacuation, and other procedures.
• Conduct patrols as scheduled and report any security breaches or anomalies.
• Assist in site inductions for new staff and contractors, ensuring they understand security procedures.
• Manage keys, passes, and radios, maintaining accurate records.
Training & Development:
• Stay up to date with emergency response procedures and security training.
• Identify and address any training needs for yourself and the team.
• Ensure continuous self-learning and familiarisation with updated documentation and SOPs.
Health and Safety (H&S):
• Comply with Health & Safety regulations and report any concerns to the Shift Manager.
• Prioritise H&S throughout your duties and ensure PPE (as per British Standards) is issued and maintained.
• Ensure you are fit for duty and have received necessary training before starting shifts.
• Conduct regular safety inspections and ensure safety equipment is in good condition.
• Report health and safety hazards or concerns immediately to the Security Control Room.
Conduct:
• Handle situations calmly, with integrity and professionalism.
• Adapt to changing operational needs, including shift adjustments or additional responsibilities.
• Be flexible and proactive in carrying out Ad-Hoc tasks as required to ensure smooth site operations.
Key Attributes & Skills
Customer contact: Will demand many different reactions/responses from you and you will need to respond appropriately and in a timely fashion. You will need to display many key attributes to deliver responses in a customer friendly way.
Enthusiasm: Makes the job easier, provides greater job satisfaction and affects the perception of the service you provide.
Approachability: Projecting a positive attitude and friendly disposition will show you as an approachable person, someone who is easy to talk to; people needing assistance will be drawn to you for help.
Appearance: Excellent level of appearance is important as part of the corporate environment and must always be kept to the high standard.
Confidence: By having a positive attitude, having faith in your own abilities, and having the knowledge needed for the job will help you exude an air of confidence which will rub off positively on others.
Proactive: By being proactive you can highlight or even pre-empt incidents, security, health and safety or maintenance before they get out of control. This can help prevent accidents across the portfolio as well as save time and money.
Discipline: Always arrive for shift on time and on post at 0700 or your contracted start time. Ensure you are in control of your emotions and do not let it affect your work or disrupt your work environment and/or people around you.
Qualifications & Licenses
Essential
• Valid Frontline SIA License
• Valid First Aid certification
Desirable
• SIA CCTV License
• IOSH Working Safely
• Valid Manual Handling certification
• Valid Banksman certification
• Protect UK - ACT Certifications
Atlas Security is security arm of the Atlas FM Group and was launched in 2021. This is an incredibly exciting time to join this young and dynamic organisation. Working for Atlas Security means becoming a part of a highly successful organisation that puts the happiness of its employees and customers at the forefront of everything it does.
What you’ll be doing:
-
Working across a range of sites providing holiday and sickness cover
-
Protecting our customers property and people
-
Providing a high standard of customer care.
-
Delivery of security duties including access control, patrolling, CCTV monitoring.