Credit Controller

• Take full ownership of your account portfolio to maximise cash collection and reduce overdue balances.
• Deliver proactive, structured collection activity in line with agreed KPIs and chase cycles.
• Develop tailored recovery strategies for aged, legacy, and high-risk accounts (60/90/365+ days).
• Negotiate repayment plans and settlements to achieve optimal recovery outcomes.

• Investigate historic aged debt and reconcile discrepancies to ensure ledger accuracy.
• Manage complex and disputed accounts, resolving issues efficiently to unblock payment.
• Prioritise accounts based on risk, collectability, and commercial impact.
• Maintain accurate and detailed account notes and system records (including SAGE where applicable).
• Clearing of the customer ledgers where possible.

• Prepare monthly reporting on debtor levels, aged balances, and performance against targets.
• Issue Final Demand Notices where appropriate.
• Prepare detailed case files and summaries to support legal escalation.
• Engage senior stakeholders on high-value or sensitive disputes.
• Recommend write-offs or provisions where recovery is unlikely, supported by clear rationale.

• Protect the business from credit risk through effective debt management and early intervention. 
• Achieve individual collection targets and contribute to wider team objectives.
• Minimise escalations through proactive query resolution and strong stakeholder engagement.

• 2–3 years’ experience in a credit control or credit risk role.
• Excellent communication and interpersonal skills, with the ability to engage customers and colleagues clearly and professionally.
• Strong organisational skills and a proactive approach to problem-solving.
• The ability to perform under pressure, managing competing priorities with calm efficiency.
• Strong reconciliation skills.
• Exceptional attention to detail, with high numerical accuracy and reconciliation skills.
• Proficiency in Microsoft Excel, Office applications, and SAGE software.
• Experience managing a high-volume ledger
• Experience working with multiple entities or complex billing structures
• Confidence dealing with senior client stakeholders
• We welcome applications from all suitably qualified candidates; however, please be aware that we are unable to sponsor work visas. All applicants must have an existing legal right to work in the UK. 

What makes this job amazing?  

*Subject to qualifying parameters.  

Who are we?

Atlas is a family of people drawn together by a passion for creating happiness in others. 

Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.  

Our Purpose

To create happiness in ourselves and others 

We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

Our Values

We are a family 

Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.

Sharing makes us stronger 

Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.

Own your space 

You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.

Be honest. Always. 

Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.

Treat clients like our best friends 

If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.

Start with Wow 

And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.

Don't just talk. Do. 

We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.

Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.