• Location
    Warrington
  • Advertising Salary:
    £30,000 per annum
  • Contract Type
    Permanent
  • Hours Per Week
    40
  • About The Role

  • Working Hours: Monday - Friday - 40 hours per week (with flexibility to meet operational requirements)

    Location: Northwest England (with regular travel to client and operational sites as required)
     
    Salary: £30,000 per annum
     

    We are looking for a dedicated and experienced Window Cleaning Contract Manager to lead the effective delivery and ongoing development of contracts across our Northern window cleaning operations.

    Reporting to the Window Cleaning Operations Manager - North, you will be responsible for managing client relationships, leading operational teams, maintaining service quality and safety standards, and driving commercial performance and continuous improvement across your portfolio.

    Key responsibilities include:

    • Building trusted relationships with clients and acting as the primary operational contact for assigned contracts.
    • Leading client review meetings and providing accurate performance reports, service updates and action plans.
    • Monitoring service delivery against contractual commitments, KPIs and agreed quality standards.
    • Identifying opportunities to improve services, support contract retention and contribute to sustainable business growth.
    • Planning and overseeing day-to-day window cleaning operations, including ad-hoc and one-off works.
    • Coordinating resources to ensure services are safely scheduled, staffed and delivered.
    • Conducting regular site visits, quality inspections, vehicle checks and safety reviews, implementing corrective actions where required.
    • Leading team planning meetings and communicating operational priorities and updates.
    • Supporting health, safety and compliance through risk assessments, audits, work instructions and operating procedures.
    • Investigating operational issues, implementing corrective actions and escalating risks where necessary.
    • Managing labour, equipment, materials and subcontractor costs within agreed budgets.
    • Supporting site surveys, quotations and mobilisation activities in partnership with Business Development and Operations teams.
    • Using performance information to identify efficiencies, improve working practices and recommend operational and financial improvements.
    • Providing regular operational updates to the Operations Manager, highlighting risks, opportunities and support requirements.
    • Please note that we will provide full training to the successful candidate regarding job specifics.
    •  
  • About You

    We are looking for a proactive and people-focused leader who can successfully manage multiple contracts while maintaining high standards of service delivery, client satisfaction and operational performance.

    To be successful in this role, you will have:

    • Experience managing contracts or operational services within facilities management, cleaning services or a similar service-based environment.
    • Strong client relationship management, communication and stakeholder engagement skills.
    • Proven experience leading dispersed teams, planning resources and managing performance.
    • A good understanding of health and safety requirements, risk assessments and safe systems of work.
    • Confidence using digital systems and performance data to plan work, monitor results and communicate outcomes.
    • The ability to coach, support and develop teams while promoting an inclusive, accountable and customer-focused culture.
    • Experience identifying training requirements and supporting workforce planning and recruitment activities.
    • A full UK driving licence and a willingness to travel regularly between sites.
    • We welcome applications from all suitably qualified candidates; however, please be aware that we are unable to sponsor work visas. All applicants must have an existing legal right to work in the UK. 
    • The successful candidate will also be required to undergo an Enhanced DBS Check and will be required to provide 2 references as pat of the onboarding process.

    This is an excellent opportunity for a motivated operational leader to play a key role in delivering high-quality window cleaning services while driving continuous improvement and supporting the growth of Atlas FM's Northern operations.

  • About The Company

  • What makes this job amazing?  

    • Full learning & support from Atlas. 

    • Stream – our financial wellbeing and benefits platform which provides you with real-time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets.

    • Cycle to work scheme*.  

    • Workplace pension scheme.  

    • Staff recognition scheme (Stars of Atlas).  

    • Staff engagement portal.  

    • The ability to progress your career within Atlas.  

    • Learning and development led by you: support in areas you like or want to learn more about.  

    • The opportunity to work amongst people who value and support each other, achieving great results.  

    • For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement. 

    • Atlas continues to grow at pace which is both exciting and challenging.   

     

    *Subject to qualifying parameters.  

     

    Who are we?

    Atlas is a family of people drawn together by a passion for creating happiness in others. 

    Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.  

     

    Our Purpose

    To create happiness in ourselves and others 

    We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

     

    Our Values

    We are a family 

    Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.

    Sharing makes us stronger 

    Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.

    Own your space 

    You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.

    Be honest. Always. 

    Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.

    Treat clients like our best friends 

    If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.

    Start with Wow 

    And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.

    Don't just talk. Do. 

    We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.

    Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.

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