Maintenance Operative

Key Responsibilities

Client & Service Delivery

• Act as the first response to maintenance issues across the theatre estate, serving as the client's trusted eyes and ears on site.
• Build strong relationships with theatre teams and stakeholders, providing clear communication and regular updates.
• Deliver exceptional customer service while maintaining the high standards expected within a prestigious live theatre environment.

Maintenance & Compliance

• Carry out planned preventative maintenance (PPM), reactive repairs, and minor works across the portfolio.
• Support statutory compliance requirements and ensure all work is completed safely, efficiently, and in line with Atlas standards and service level agreements.
• Identify opportunities for improvement and proactively report building issues before they impact operations.

Systems & Coordination

• Accurately manage work orders, asset information, and time records using the Maximo CAFM system.
• Liaise with managers, schedulers, subcontractors, and client representatives to ensure seamless service delivery.
• Support minor works by identifying material and labour requirements where required.

Technical Maintenance Activities

• Undertake a broad range of fabric and plumbing repairs, including carpentry, door hardware, sanitaryware, drainage systems, and general building maintenance.
• Complete routine inspections and compliance tasks, including water hygiene, roof and façade checks, filter cleaning, drainage inspections, and other PPM activities.
• Maintain the appearance, functionality, and safety of theatre facilities to the highest standard.

What We're Looking For

• Experience in building maintenance, facilities management, or a similar environment.
• Strong all-round maintenance skills across fabric and basic plumbing disciplines.
• Excellent problem-solving abilities and a proactive approach.
• A customer-focused mindset with strong communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable working within a high-profile, customer-facing environment.
• Theatre, entertainment, hospitality, or heritage building experience is desirable but not essential.

Desirable Qualifications & Experience

• Experience working within a theatre, live entertainment, hospitality, heritage, or other high-profile customer-facing environment where attention to detail and exceptionally high maintenance standards are essential.
• Previous experience supporting listed or historic buildings.
• Knowledge of CAFM systems such as Maximo.
• Basic qualifications or training in building maintenance, fabric repairs, or plumbing disciplines.
• Experience working within facilities management or a customer-focused maintenance role.