Regional Manager

Salary: £50,000 per annum
Hours: 40 hours per week, with flexibility to meet business needs

About the Role

We’re looking for a Regional Manager to oversee operations across multiple sites within the London region. Reporting into senior management, you’ll act as the key link between site-based teams, clients, and the business, ensuring high standards of service delivery and contractual compliance.

This role combines operational leadership with strategic influence. You’ll manage budgets, support performance improvement, develop your management team, and build strong client partnerships that safeguard and grow contracts. From mobilising new sites to driving continuous improvement, you’ll ensure Atlas continues to deliver outstanding service every day.

Key responsibilities include:

• Leading and line managing Contract and Area Managers, setting clear performance expectations and ensuring the smooth and efficient delivery of cleaning services across the region.
•  Conducting regular performance reviews, maintaining regular contact with direct reports, and supporting employee welfare and wellbeing.
• Supporting the recruitment, training, development, and retention of high-performing teams across all sites.
• Monitoring training compliance and staff development plans, addressing performance and conduct issues swiftly and professionally.
• Developing and maintaining strong client relationships, acting as a primary point of escalation and resolving issues effectively.
• Monitoring client satisfaction and service delivery through regular client meetings, monthly call logs, complaints reports, audits, and KPIs.
• Setting up and attending quarterly client meetings to review performance and maintain strong partnerships.
• Overseeing service delivery to ensure contracts operate efficiently and in line with company standards, contractual obligations, and legal requirements.
• Monitoring operational performance and implementing corrective actions and continuous improvements where required.
• Managing regional budgets, expenditure, and resources effectively to support cost efficiency, contract compliance, and regional profitability.
• Overseeing the mobilisation of new contracts and identifying opportunities for service improvement and growth.
• Ensuring all activities comply with quality management, health & safety, ISO procedures, environmental policies, legal requirements, and duty of care.
• Liaising with central teams to access appropriate support and guidance.
• Upholding and promoting Atlas’ purpose, values, ethics, integrity, and commitment to corporate social responsibility.
 

We’re seeking a confident, commercially aware leader with a proven track record in multi-site management. You’ll thrive in a high-pressure, service-led environment and be equally comfortable managing client expectations, motivating teams, and making financial decisions.

You’ll need to demonstrate:

• Experience in a similar multi-site management role within facilities management, hospitality, cleaning, or a similar service industry, with managerial experience within the cleaning sector desirable.
• Strong leadership skills, with experience managing and motivating Contract Managers, Area Managers, supervisors, or team leaders.
• Excellent communication and interpersonal skills, with the ability to develop positive relationships and influence clients, colleagues, and staff at all levels.
• Strong commercial and financial awareness, including experience managing budgets, KPIs, resources, and contract compliance.
• Experience developing and implementing effective operational plans while managing competing priorities and deadlines.
• Strong client relationship management skills, including experience managing expectations at a senior level.
• Knowledge of health & safety, employment legislation, ISO procedures, and other relevant legal requirements.
• Familiarity with audits, quality frameworks, and continuous improvement methods, with Lean/Six Sigma experience considered an advantage.
• A flexible and adaptable approach, with the ability to perform effectively in a busy and high-pressure working environment.
• Due to the nature of the position, the successful candidate will be subject to a driving licence check before deployment.
• Please note that due to the nature of the position the successful candidate will be subject to a driving licence check before deployment.
• Any offer of employment will be conditional upon the successful completion of an Enhanced DBS Check and two satisfactory employer references,