• Location
    Warrington
  • Advertising Salary:
    £27,000 per annum
  • Contract Type
    Permanent
  • Hours Per Week
    35
  • About The Role

  • Days & Hours: Monday - Friday 09:00 - 17:00 (60 minute unpaid break)

    Salary: £27,000 per annum
     
    Location: The successful candidates will be required to work across the following locations; Warrington, WA2 & Eccles, M30
     

    The Specialist Services Hub Co-ordinator will work as part of an existing support team, providing day-to-day administrative, operational and customer support for window cleaning and specialist cleaning services across the North of England. Working closely with Support Managers, external field teams and internal colleagues, the role will help ensure that work is planned, monitored, reported and communicated to a consistently high standard.

    Key responsibilities include:

    • Acting as a key point of contact for helpdesk enquiries, client requests and operational updates, ensuring communications are handled professionally, accurately and in a timely manner.
    • Supporting the co-ordination of window cleaning and specialist cleaning activities across allocated areas.
    • Monitoring team performance information, job progress and completion updates, escalating issues where required and supporting the timely resolution of problem jobs.
    • Assisting with schedule amendments, one-off works, job updates and operational administration within web-based systems, including BigChange.
    • Responding to quote requests, obtaining supporting information, preparing quotations and ensuring quotes are issued, chased and updated through to conclusion.
    • Maintaining strong client communication and ensuring updates are clear, accurate and aligned with agreed service standards.
    • Producing KPI reports and performance summaries for internal review and client reporting.
    •  Supporting the administration of site audits, review actions and follow-up activity.
    • Liaising with operations, sales, payroll and administrative teams to support day-to-day service delivery.
    • Providing cover and support for other team members during periods of absence.
    • Contributing to projects, process improvements and wider workloads as agreed with the Specialist Services Hub Manager.
    • Undertaking any other reasonable duties in line with the requirements of the role.
  • About You

    • We are looking for a dynamic, organised and proactive individual who is comfortable working in a busy and varied support role where priorities can change from day to day.

      The successful candidate will have:

      • Strong customer service and communication skills, with the confidence to deal professionally with clients, managers, field teams and internal departments.
      • Excellent attention to detail, with the ability to maintain accurate records, monitor job information and produce reliable reports.
      • The ability to prioritise workloads, manage deadlines and follow tasks through to completion while maintaining service quality.
      • A positive approach to teamwork, alongside the ability to work independently and use initiative to resolve queries and escalate issues appropriately.
      • Experience within facilities management, cleaning, field operations, scheduling, helpdesk, customer service or contract support would be advantageous.
      • The Right to Work in the UK.

      IT Skills and Systems Experience

      • Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.
      • Strong Excel skills are preferred, as the role involves data review, KPI reporting, performance tracking and regular spreadsheet-based reporting.
      • Confidence using web-based software systems and the ability to learn new platforms quickly.
      • Experience using HubSpot and BigChange would be beneficial but is not essential, as full training will be provided.
      • Comfortable maintaining system notes, updating job records, extracting information and producing clear reports from operational data
         
  • About The Company

  •  

    What makes this job amazing?

    • Full learning and support from Atlas to help you succeed in your role.
    • Financial wellbeing benefits via Stream – real-time access to earned wages and exclusive discounts at top retailers.
    • Career progression opportunities within a growing company.
    • Tailored learning and development support in areas that interest you.
    • Recognition programs, including our Stars of Atlas awards.
    • Cycle to work scheme and workplace pension.
    • A collaborative and supportive work environment where people value and help each other.
    • An opportunity to work in a fast-growing business with significant career advancement potential.

    Who are we? 

    Atlas is a family of people drawn together by a passion for creating happiness in others  

    Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work  

      

    Our Purpose 

    To create happiness in ourselves and others  

    We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.  

    Our Values. 

    We are a family  

    Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.  

    Sharing makes us stronger  

    Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.  

    Own your space  

    You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.  

    Be honest. Always.  

    Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.  

    Treat clients like our best friends  

    If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.  

    Start with Wow  

    And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.  

    Don't just talk. Do.  

    We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it. 

      

    Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based. 

     

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