Billing Coordinator

As a Billing Coordinator, you'll play a key role in supporting the delivery of accurate and timely billing across the business. Reporting to the Billing Team Lead, you'll take ownership of more complex invoicing activities, support junior team members and help ensure billing processes are followed consistently. You'll contribute to maintaining strong financial controls, resolving queries and supporting month-end activities in a hands-on role that combines operational delivery with ownership, accuracy and a focus on continuous improvement.

What you'll be doing

Operational Delivery

• Processing invoices accurately and on time in line with contractual terms and billing schedules.
• Supporting both contracted and non-contracted billing activities in line with established procedures.
• Reviewing billing data for completeness and highlighting discrepancies for resolution.
• Raising credit notes with the appropriate supporting documentation and approvals.
• Ensuring all billing outputs meet quality standards and agreed deadlines.

Month-End & Financial Support

• Supporting month-end billing activities to ensure invoicing is complete and up to date.
• Preparing supporting information for accruals, prepayments and adjustments for review.
• Assisting with reconciliations and variance checks on billed income.
• Maintaining accurate records to support financial reporting and audit requirements.

Query Resolution & Stakeholder Support

• Responding to billing queries from internal teams and clients.
• Working collaboratively with operational teams to ensure billing data is accurate.
• Liaising with the Credit Control team to resolve billing queries that impact cash collection.
• Escalating more complex issues where appropriate.

Process, Quality & Performance

• Following billing procedures, controls and best practice.
• Maintaining high standards of data accuracy and documentation.
• Supporting process improvements and system enhancements.
• Ensuring compliance with internal controls and approval processes.
• Delivering consistent, accurate work in line with team KPIs.
• Highlighting errors or issues promptly to senior team members. 

To be successful in this role, you'll bring previous experience within a billing or finance operations environment together with a strong understanding of invoicing processes and excellent attention to detail. You'll enjoy working in a collaborative team, managing your own workload and delivering accurate results.

You'll also have:

• Experience in a billing or finance operations role.
• A good understanding of invoicing, credit notes and billing cycles.
• Experience resolving billing queries and investigating discrepancies.
• Exposure to month-end activities, including reconciliations and supporting schedules.
• Strong attention to detail and the ability to meet deadlines in a fast-paced environment.
• Good Excel skills and experience using finance systems or ERP platforms, such as Sage Intacct.
• Strong communication and problem-solving skills, with the ability to work effectively across different teams.
• The ability to manage your workload independently and prioritise competing demands effectively. 

What makes this job amazing?  

*Subject to qualifying parameters.  

Who are we?

Atlas is a family of people drawn together by a passion for creating happiness in others. 

Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.  

Our Purpose

To create happiness in ourselves and others 

We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

Our Values

We are a family 

Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.

Sharing makes us stronger 

Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.

Own your space 

You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.

Be honest. Always. 

Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.

Treat clients like our best friends 

If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.

Start with Wow 

And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.

Don't just talk. Do. 

We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.

Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.