• Location
    London
  • Advertising Salary:
    £13.15 per hour
  • Contract Type
    Zero Hour Contract
  • Hours Per Week
    0
  • About The Role

  • Would you like to play a key role in a thriving company? Are you looking for a challenge? 

    We have an exciting opportunity to join our Help Desk support service. Working in a busy environment with a high volume of calls and emails that need to be dealt with in a friendly, professional manner, as a motivated team member you will also provide help and support to our area managers.

    What we are offering;

    Hourly Rate: £13.15

     Whilst  this cover position is a zero-hour contract, these are the proposed days / times that are required: Monday - Friday 08:00 - 16:00 or 10:00-18:00.

     

    Overview of Responsibilities, Duties & Requirements  

    You will need a friendly, calm, and professional manner when dealing with colleagues and customers. Your team will need to be able to rely on you, so excellent communication skills and attention to detail will be essential, along with good computer literacy, and an ability to work under pressure.  

    Key Responsibilities & Duties;

    To provide lunch time cover for the Front of House Staff and when require.

    To assist with meeting visitors, staff, RCT delegates and tenants.

    To assist with post (incoming and outgoing).

    Escorting contractors and visitors if required.

    Ensuring that the reception area is always presentable.

    Assisting with the admin work.

    Assisting with managing helpdesk and booking system.

    Ensure Health and Safety Protocols are being met and to assist with any Emergency Evacuations process 

     
  • About You

  • Are you who we are looking for?

    Are you conscientious? Atlas want to provide their clients and their employees the best possible service. If you are someone that can provide excellent customer service and look to resolve issues with speed and accuracy, we would love to hear from you!

    Are you a strong Team player? We are looking for someone who can thrive within a team and can offer the following qualities;

    Skills required;
    • Positive “can do” attitude is a key for this role
    • Team player
    • Helpdesk experience
    • Strong organisational skills and attention to detail
    • Excellent knowledge of Microsoft Office 365 tools (particularly Excel, PowerPoint and Word)
    • The ability to work independently, you get on with the task, you learn fast.
    • You’re inclined to suggest a solution, rather than just identify the problem
    • Ability to work collaboratively and independently
    • Excellent written communication skills,
    • A hard-working attitude, and the ability to work well in busy and demanding environment
  • About The Company

  • What makes this job amazing?  

    • Full learning & support from Atlas. 

    • Stream – our financial wellbeing and benefits platform which provides you with real-time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets.

    • Cycle to work scheme*.  

    • Workplace pension scheme.  

    • Staff recognition scheme (Stars of Atlas).  

    • Staff engagement portal.  

    • The ability to progress your career within Atlas.  

    • Learning and development led by you: support in areas you like or want to learn more about.  

    • The opportunity to work amongst people who value and support each other, achieving great results 

    • For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement. 

    • Atlas continues to grow at pace which is both exciting and challenging.   

     

    *Subject to qualifying parameters.  

    Who are we?

    Atlas is a family of people drawn together by a passion for creating happiness in others. 

    Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.  

     

    Our Purpose

    To create happiness in ourselves and others 

    We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

     

    Our Values

    We are a family 

    Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.

    Sharing makes us stronger 

    Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.

    Own your space 

    You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.

    Be honest. Always. 

    Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.

    Treat clients like our best friends 

    If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.

    Start with Wow 

    And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.

    Don't just talk. Do. 

    We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.

    Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.

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