Job Title: Contract Manager
Location: University of London, London (On-site)
Salary: Up to £65,000 per annum
Employment Type: Full-time
About the Role:
The Contract Manager will be responsible for the P&L, operational management, and delivery of a range of leading facilities management services across the UoL estate. This role ensures the portfolio is safe, fit for purpose, and fully operational in line with client expectations and the high standards of Atlas Workplace Services.
You will oversee customer interfaces and maintain a high-profile, positive image of Atlas at all times.
Key Responsibilities:
-
Contract & Customer Management
- Lead the delivery of FM services across the UoL estate, ensuring KPIs, SLAs and statutory compliance are met.
- Build strong stakeholder relationships and act as the main point of contact for clients, customers and suppliers.
- Ensure high-quality delivery of M&E and building fabric services, addressing issues promptly and professionally.
- Drive a customer-focused culture and continually seek opportunities to improve service and grow the contract.
People Leadership
- Lead, develop and motivate a multi‑disciplinary FM team.
- Manage performance, conduct appraisals, address capability issues and support staff development.
- Foster collaboration across operational, compliance and support teams.
Financial & Resource Management
- Hold full P&L responsibility, ensuring budgets and financial targets are achieved.
- Produce accurate financial reporting, project costing and service‑delivery documentation.
- Ensure value for money and identify efficiencies and environmental improvements.
Health, Safety & Compliance
- Maintain a safe, compliant environment across all sites.
- Ensure statutory records, PPM schedules and company governance requirements are fully adhered to.
- Lead incident and accident investigations and escalate H&S concerns when necessary.
Supplier & Contract Oversight
- Manage supplier performance to ensure safety, service quality, business continuity and value for money.
- Provide clear and accurate feedback into the wider supplier management process.
Business Support
- Contribute to bids for new business and support client site visits.
- Work closely with internal teams (Service Desk, H&S, HR, Sales) to share best practice and enhance delivery.