• Location
    Tonbridge
  • Advertising Salary:
    £13.45 per hour
  • Contract Type
    Zero Hour Contract
  • Hours Per Week
    0
  • About The Role

  • Job Title: Security Mobile Response Officer

    Areas we cover: Kent & Surrounding Areas
    Varied shift pattern:

    This role operates on a rolling shift pattern, which includes weekends and Bank Holidays.

    • You must be available to work:
      • Saturday (Day Shift) and Sunday (Day Shift)
      • Then 7 consecutive Night Shifts
      • Followed by 7 days off
      • Then another 7 Night Shifts
      • Followed by 5 days off

    This pattern then repeats on a continuous cycle.


    Hourly rate: £13.45

    MUST:

    Have a full clean valid UK driving licence
    Hold a valid SIA licence
    Be able to provide Proof of Right to Work in the UK
    Be able to provide a 5-year checkable work history
    Have good communication skills
    Be punctual and reliable
    Have a smart appearance at all times


    ROLE OVERVIEW: To provide a swift, efficient and effective mobile response service and escort/access facility (if required) in response to alarm activations. To provide a patrol, lock & unlock service for customer premises according to contract requirements. Response to alarms will be made minimising the risk of liability to our customers and our Company and documented as required.


    DUTIES:

    Endeavour to provide exceptional customer service
    To adhere to all policies and procedures
    Understanding of all processes, standards, documentation, and equipment.
    Responding to alarm activations via the Call Centre and adhering to Assignment Instructions.
    To respond to and provide escort and access requests, speedily and according to Assignment Instructions. Understanding and adhering to despatch and procedure instructions.
    To be fully aware of procedures and escalation processes in emergency situations.
    Complete all required documentation for each job carried out.
    Application of the correct escalation procedure in all situations ensuring that emergency services are contacted as appropriate.
    To compile Incident Reports to a legible and accurate standard.
    To maintain Company vehicles to the required standard reflecting a positive
    Company image at all times.
    To ensure security of Company vehicle at all times.
    To keep secure and confidential all customer key and access code information.
    To comply with the Company dress code at all times projecting a professional Company image.
     

    Atlas Security is security arm of the Atlas FM Group and was launched in 2021. This is an incredibly exciting time to join this young and dynamic organisation. Working for Atlas Security means becoming a part of a highly successful organisation that puts the happiness of its employees and customers at the forefront of everything it does. 

    The successful candidate will provide a swift, efficient and effective mobile response service and escort/access facility in reaction to alarm activations. They will provide a patrol, lock & unlock service for customer premises according to contract requirements. This is a driving role with a company vehicle provided.  

  • About You

  • We’re looking to recruit a person who is compassionate, diligent and professional in the delivery of their duties. If you are enthusiastic, take pride in your work and have great attention to detail you’ll fit in perfectly with our award-winning team. Apply today and we’ll contact you soon. To find out more about us browse our website before applying www.atlas-security.co.uk 

    The successful candidate will need to demonstrate the following experience, skills, behaviours necessary to meet the requirements of the role: 

    • Team player 

    • Strong customer service 

    • Health & Safety awareness 

    • Confident, approachable and professional  

    • A full clean valid UK driving licence 

    • We require all of our employees have a good level of written and spoken English 

    • You must have the right to work in the UK and be able to evidence this 

    • You must hold an SIA licence or be willing to undertake the necessary training 

    Please ensure you have the ability to demonstrate you are able to deliver on the responsibilities. We are looking for positive individuals with excellent customer service skills. If that sounds like you, then please get in touch! 

  • About The Company

  • Atlas Security is a is part of the Atlas Group and was launched in 2021. As one of the fastest growing security companies in the UK we are looking for the industry’s best talent to join us on this exciting journey.

    We live by our purpose and values and expect everybody that works for us to share those – Our purpose is to create happiness – we show kindness and compassion and make sure everyone goes home safe and healthy.

    We are Family – no matter our background, we care about one another.

    Sharing Makes us Stronger – which is why we share everything – our ideas, our expertise, our news and most of all, our time.

    Own Your Space – take responsibility and don’t be afraid to make decisions.

    Be Honest, Always – have the courage to do the right thing, even when no-one is watching.

    Treat Clients like Best Friends – we take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.

    Start with Wow – and do not settle for anything less.

    Don’t Just Talk, Do! We are a business that thrives on doing. The more we do, the more we succeed.

    Atlas is a family of people drawn together by a passion for creating happiness in ourselves and others. The business is 100% employee owned, putting our culture and future success firmly in the hands of our amazing people. If this sounds like the kind of place you’d like to work then we would love to hear from you!

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