Security Mobile Operations Manager

As Security Mobile Operations Manager, you will play a key role in ensuring the effective delivery of mobile security services across your assigned area. You will be responsible for overseeing mobile officers, maintaining high service standards, and acting as a central point of contact for operational issues, escalations, and client support.

Working closely with the wider operations and control room teams, you will ensure mobile patrols are deployed effectively, incidents are managed professionally, and contractual requirements are consistently met. This role requires a proactive, organised individual who can balance operational oversight with hands-on problem solving in a fast-paced environment.

Key responsibilities include:

• Managing and supporting mobile security officers to ensure service excellence

• Overseeing daily mobile operations, including patrols, alarms, and incident response

• Acting as the escalation point for operational and client issues

• Ensuring compliance with company procedures, SIA standards, and contractual obligations

• Liaising with internal teams to ensure effective communication and coordination

• Supporting investigations, reporting, and continuous improvement initiatives

• Completing weekly Vacant Property Inspections

• Day time patrol work

• Managing a small fleet of patrol vehicles

• Deputising for the Control Room Manager during holiday periods

This is a Monday to Friday role, offering a mix of operational oversight, coordination, and leadership responsibility.

You are an experienced security professional with a strong operational background and the confidence to lead from the front. You are calm under pressure, organised in your approach, and comfortable making decisions that support both service delivery and team performance.

You will ideally have:

• Previous experience in a mobile security, operations, or supervisory/management role

• Strong knowledge of security operations, incident management, and compliance requirements

• Excellent communication skills, with the ability to deal professionally with clients and colleagues

• A proactive, solution-focused mindset with strong attention to detail

• Confidence managing people, priorities, and operational challenges

• A valid SIA licence (or willingness to obtain if required)

• A full UK driving licence

Above all, you take pride in delivering a reliable, professional service and supporting your team to perform at their best.