Account Coordinator

📍 Milton Keynes
🚗 Free Parking
💼 Full Time & Permanent
💷 £28,500 per annum

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🌟 Ready for your next step?

Are you someone who enjoys keeping things organised, solving problems, and helping people get what they need? Do you like being the one who keeps everything running smoothly behind the scenes?

If that sounds like you, this Account Coordinator role could be a great fit.

You’ll support our Account Teams by coordinating requests, managing information, and making sure our FM operations stay on track. It’s a role where accuracy, communication, and initiative really matter — and where your work genuinely makes a difference.

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🔧 What will your day look like?

You’ll be:

✔️ Managing and coordinating client and internal requests to meet SLAs
✔️ Organising sub-contractor reactive and PPM visits from start to finish
✔️ Keeping CAFM records accurate, up to date, and audit-ready
✔️ Uploading compliance documents and service records to work orders
✔️ Checking service sheets and raising follow-on work where needed
✔️ Working closely with Scheduling and Operational teams to keep things moving
✔️ Building estimates and quotations using the CAFM quotation module
✔️ Overseeing chargeable Minor Works Requests and purchasing activity
✔️ Raising Purchase Orders and ensuring documentation is logged correctly
✔️ Validating invoices and helping maintain budget accuracy
✔️ Making sure delivery paperwork and goods receipts are properly recorded
✔️ Escalating risks and issues to protect service, cost, and compliance
✔️ Creating weekly/monthly SLA, PPM, and operational reports
✔️ Joining client and operations meetings as part of the account team
✔️ Taking on additional admin tasks to support the contract
✔️ Following all relevant Health & Safety requirements
✔️ Being an active part of a positive, supportive FM team

Minimum Qualifications

• GCSEs in English & Maths (or equivalent)

Essential Skills & Experience

🔹 Strong written and verbal communication
🔹 Good numeracy and attention to detail
🔹 IT literate — confident with Microsoft Office (Excel & Word)
🔹 Previous admin experience in an operational environment
🔹 Excellent customer service skills
🔹 Ability to work independently and manage competing priorities
🔹 Willingness to undertake further technical/business training (e.g., IOSH)

Desirable

✨ Experience using Maximo or another CAFM system (training can be provided)

🌈 Why Join Us?

You’ll be part of a supportive, friendly, and collaborative FM team where your contribution will be valued, and your development encouraged. With free on-site parking and a permanent, full-time position, this is a great opportunity to build your career in a fast-paced operational environment.