Systems Training Officer

Location: UK-wide (Remote / Hybrid as required)
Contract: Permanent, Full-Time
Hours: 37.5 hours per week
Salary: £32,000 per annum

About the Role

We’re looking for an experienced and proactive Systems Trainer to join our Learning & Development function and play a key role in strengthening systems capability across Atlas.

This role is suited to someone who is confident taking ownership of systems training end-to-end and is motivated by improving consistency, confidence and adoption across the business. You’ll be responsible for designing, delivering and maintaining high-quality training that enables our front-line managers and operational teams to use core business systems effectively and in line with Atlas processes.

Working closely with operational teams, HR and IT, you’ll deliver engaging training sessions (in-person, virtual and one-to-one), translate system and business requirements into clear learning solutions, and ensure training remains current as systems evolve. This is a hands-on role requiring strong facilitation skills, credibility with stakeholders, and the confidence to work independently while owning outcomes.

Key Responsibilities

• Deliver high-quality classroom, virtual and one-to-one training on Atlas’ core business systems

• Tailor training approaches to suit different audiences, roles and levels of system capability

• Apply adult learning principles and best practice to ensure training is engaging, accessible and effective

• Design, maintain and continuously improve practical training materials and digital learning content

• Ensure all training remains accurate, up to date and aligned with system changes and business processes

• Partner with managers, HR, IT and operational teams to identify capability gaps and training needs

• Translate business and system requirements into clear, user-focused training solutions

• Build and maintain strong system expertise to guide users, resolve common issues and promote best practice

• Act as a key point of contact for systems training queries and advice

• Maintain accurate training records and report on delivery, compliance and outcomes

You’re an experienced systems or process trainer who enjoys helping others build confidence and capability. You’re comfortable taking ownership of your work, working at pace, and engaging with stakeholders across different parts of the business.

You communicate clearly, adapt your style to different learners, and understand how adults learn best. You’re confident using digital systems, quick to learn new tools, and able to turn complex processes into clear, practical guidance for front-line teams.

You’re organised, proactive and solutions-focused, with a genuine interest in improving how systems are used day-to-day. If you enjoy working collaboratively while still having autonomy and accountability, you’ll thrive in this role.

Skills & Experience

Essential

• Proven experience delivering systems or process-based training in a business environment

• Strong facilitation, communication and stakeholder engagement skills

• Ability to work independently, prioritise effectively and take ownership of outcomes

• Confidence applying adult learning principles and instructional design in practice

• High level of comfort using and learning digital systems and applications

Desirable

• Experience training on or supporting systems such as Eploy, SmartTask and Smartsheet

• Experience creating digital learning content or eLearning materials

What We Offer

• A role with clear ownership and accountability within a growing, values-led organisation

• The opportunity to shape and improve how systems training is delivered across the business

• A collaborative working environment with exposure to operational, HR and IT stakeholders

• Opportunities to contribute to wider Learning & Development initiatives across Atlas

What makes this job amazing?  

*Subject to qualifying parameters.  

Who are we?

Atlas is a family of people drawn together by a passion for creating happiness in others. 

Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.  

Our Purpose

To create happiness in ourselves and others 

We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

Our Values

We are a family 

Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.

Sharing makes us stronger 

Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.

Own your space 

You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.

Be honest. Always. 

Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.

Treat clients like our best friends 

If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.

Start with Wow 

And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.

Don't just talk. Do. 

We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.

Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.