📍 Flexible UK Location | ✈️ Travel Required | 💼 Competitive Salary + Benefits
Atlas Workplace Services is seeking a strategic and experienced National Account Director to lead key client accounts and drive service excellence across the UK. This is a high-impact leadership role, ideal for someone with a strong background in Integrated Facilities Management (IFM) and a passion for delivering outstanding customer experiences.
🔧 About the Role
As National Account Director, you’ll be responsible for the strategic direction, operational performance, and financial success of major national accounts. You’ll oversee the delivery of Total Facilities Management—including both Hard and Soft Services—ensuring services are cost-effective, sustainable, and aligned with client goals.
You’ll lead a high-performing team, build strong client relationships, and champion a culture of continuous improvement, innovation, and collaboration.
🛠️ Key Responsibilities
Customer & Account Leadership
- Develop and execute strategic account plans to meet client and business objectives.
- Own and manage account P&L, profitability, and financial performance.
- Build and maintain trusted relationships with clients, identifying opportunities for growth.
- Collaborate across departments to deliver a seamless, “one team” approach.
- Lead quarterly and annual business reviews, supporting local managers with monthly reporting.
Operational Excellence
- Ensure consistent delivery of services in line with contractual obligations and KPIs.
- Drive compliance with workplace standards, safety policies, and ISO accreditations.
- Support contract retention and ensure delivery aligns with client strategies and goals.
- Troubleshoot and resolve client or internal issues effectively and professionally.
People Leadership
- Lead, mentor, and develop a large, multi-disciplinary team across the UK.
- Drive a high-performance culture through coaching, succession planning, and structured development.
- Manage all HR-related matters including appraisals, recruitment, and performance management.
Safety, Sustainability & Compliance
- Promote a positive health and safety culture across all contracts.
- Ensure environmental and CSR objectives are embedded in service delivery.
- Maintain compliance with all relevant legislation and internal policies.
Financial Management
- Oversee account P&L, balance sheet, and financial forecasting.
- Set and monitor growth targets, self-delivery goals, and cost-saving initiatives.
- Ensure accurate financial reporting and due diligence on customer billing.
Business Development & Support
- Support bids, site visits, and presentations for new business opportunities.
- Work closely with internal teams (e.g. H&S, HR, Service Desk) to ensure best practice is delivered.