Atlas Workplace Services are seeking a dedicated and skilled Business Systems Support Engineer to join our dynamic team. This role is primarily home-based, with occasional travel to Milton Keynes. The successful candidate will be responsible for the support, optimisation, and enhancement of our organisational systems and processes, including ERP and CAFM platforms. You will ensure their optimal functionality and provide technical support to end-users.
This role is home-based, with occasional travel to Milton Keynes.
Principal Duties and Responsibilities
Systems Implementation, Integration, and Support
- Provide hands-on support for ERP, CAFM, or similar business systems, addressing user issues and ensuring smooth day-to-day operation.
- Assist with the integration of systems and ensure compatibility with existing processes and software.
- Work collaboratively with stakeholders to tailor system functionalities to meet evolving business needs.
Data Management and Automation
- Utilise SQL to manage, extract, and manipulate large datasets to ensure accurate and efficient reporting.
- Employ Python/Java to automate repetitive workflows and enhance system integration processes.
- Maintain data accuracy and integrity across systems and databases.
Business Process Analysis and Improvement
- Work with business stakeholders to analyse existing workflows and identify inefficiencies.
- Design, document, and implement process improvements to enhance operational performance.
Artificial Intelligence and Next-Gen Tools
- Leverage knowledge of LLMs and their applications to identify opportunities for automation and improved efficiency.
- Explore possibilities for integrating AI-driven tools, enhancing systems to meet future requirements.
Reporting and Dashboard Design
- Develop and maintain dashboards, reports, and data visualisations using Cognos.
- Translate raw data into meaningful insights, enabling data-driven decision making across departments.
Continuous Innovation and Support
- Proactively identify and resolve technical challenges to ensure uninterrupted system performance.
- Stay informed on new tools and technologies and assess their potential value to the organisation.
- Provide end-user training and documentation for supported systems and processes.