Atlas Workplace Services is seeking a dynamic Workplace Experience Champion to join our team, delivering exceptional workplace solutions for our prestigious client in Central London.
As a Workplace Experience Champion, you will play a vital role in creating and embedding best practices across the workplace facilities. You will take ownership of the Integrated Facilities Management (IFM) solution, enabling our client to focus on their core activities. Working closely with the Facilities Manager and wider team, your mission will be to drive change, enhance workplace efficiency, and deliver memorable experiences for employees and visitors alike.
Principle Duties and Responsibilities
- Day to day coordination of the on-site front of house, security, engineering and cleaning teams.
- Primary client contact and escalation point for the office.
- Coordinate reactive, planned, remedial and project works of internal and external resource for the building.
- Manage and arrange cover of any periods of absence.
- Stock control of stationery, refreshments and cleaning consumables.
- Work collaboratively with other members of the operational and compliance teams to deliver a comprehensive and cost-effective service.
- Respond appropriately to site emergencies and / or urgent issues.
- Support and provide cover in the absence of colleagues within the AWSL Haig House team, including reception, postal and management duties.
Admin support to Facilities Manager and Contract Manager including management of reactive tasks, planned tasks and monthly
- reporting.
- Support with any other tasks in line with the wider contract as requested by the Contract or Facilities Manager.
Performance & Quality
- Maintain CAFM system ensuring accurate information is obtained and entered to demonstrate progress to the client, providing an internal audit trail.
- Complete desktop and on-site paperwork audits in line with agreed scheduling.
- To continually review and assess ways of working to deliver a best in practice service to the customer.
- Working with the operational team identify all key IFM activities across the customer account and propose ways in which these can be delivered by Atlas.
- To promote a culture of change and enhancement, always challenging the norm and identifying ways to improve service delivery and enablement of our client to focus on their business.
- Provide management information of site performance and activities monthly and as required to form part of the monthly reporting process.
- Accountability of consumables & agency spend budget, ensuring delivery under delegated authority or pre-approval from client.
- To implement and monitor success factors of trialling new ways of working.
Customer Satisfaction
- Ensure a truly customer focused culture, developing excellent relationships and effective client and team relationships through good communication, taking ownership, delivering our commitments, and working together.
- Supporting in creating a culture of excellence based on continuous improvement and productivity through collaboration with the on-site team and wider contract support functions to delivery expected levels of performance to continuously to enhance our customer’s experience.
Managing People
- Manage site-based team including but not limited to, Customer Experience Champion, security team, daytime housekeeper, static engineer and cleaning team.
- Ensure accurate completion of rostering and absence management through Smart task, maintaining strong working relationships with Atlas FM counterparts.
- Manage, support, and develop the team through coaching, mentoring and guidance.
- Put in place development plans for the team, while continually reviewing performance to ensure a high level of service.
- Ensure any issues of poor performance are resolved in a timely and appropriate manner.
- Manage all HR related issues to include annual appraisals, performance management, recruitment, and personal development.
- Ensure a positive company image is portrayed by site-based staff and our client’s business is always respected.
H&S and compliance
- Comply with all relevant Health & Safety Rules & Regulations.
- Maintain on-site folders to ensure compliance for all service streams.
- Deliver engineers and contractor inductions before the start of any works on site.
- Issue site permits (SOSD) in line with RAMs where required to be issued.