Atlas Workplace Services have a great opportunity for a Contract Manager, with experience in Hard & Soft Services to join our team.
This hybrid position requires travel 3/4 days a week to sites located in Manchester, Milton Keynes and Guildford and remaining time spent working remotely.
The role of the contract manager will be to provide operational, financial and commercial management and develop further business opportunities and revenue within the national portfolio.
You will build on customer relationships and develop your team to provide outstanding customer service in line with the contracts multi service model of Maintenance, Cleaning, Security and subcontracted Services. Whilst having the ability to work under minimal direction and communicate effectively with other staff.
Principle Duties and Responsibilities
- Responsible for the day to day multi service delivery of the national portfolio.
- Ensure contract compliance at all times, ensuring all contract deliverables are undertaken within agreed or contractual timescales.
- Effective communications and collaboration with the wider team, our project and commercial colleagues, customer, suppliers and landlords as required.
- Attend client and operational meetings as an account representative to support operational teams.
- Implement emergency plans in line with landlords and our client to ensure resilience.
- Support out of hours incident management and take ownership for communication to the client within agreed timeframes.
- Ensure resources are planned and absences are covered and or mitigated to maintain the services inline with the contractual specification.
- Take ownership of Client and AWSL communication and service perception management
- Management of Maintenance, Cleaning, Security and Subcontractors to ensure compliance and services are delivered inline with the contract requirements.
- Ensure best purchasing practise using the companies nominated suppliers.
- Any other duties in line with the contract as requested by the Account Manager.
Finance
- Detailed review reactive re-charge with commercial manager before submitting to client.
- P&L responsibility to include variable and project work.
- Utilise all reports and data needed to make sound business decisions. Manage your team within given budget and control costs – to include overtime, materials and sub-contractor spend.
Performance & Quality
- Performance Reporting – ensuring adherence to all governance requirements weekly, monthly, quarterly and annual
- Support Account Manager in all internal and external audits that are undertaken.
- Regularly review sites asset lists and PM schedules and take appropriate action to update or amend where required.
- Ensure that the work schedules and subcontractor onsite works are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements.
- Identify cost effective good working practice on all sites, including spares holding, bulk replacements, refurbishments, alternative suppliers and maintenance regimes.
- Mitigate all risks including service delivery, commercial and reputational.
- Ensure a truly customer focused culture, developing excellent relationships and effective client and team relationships through good communication, taking ownership, delivering our commitments and working together.
- Support in creating a culture of excellence based on continuous improvement and productivity through coloration with the on-site team and wider contract support functions to deliver expected levels of performance to continuously enhance our customer’s experience.
Managing People
- Manage, support and develop the team through coaching, mentoring and guidance.
- Put in place Development plans for the team, while continually reviewing performance to ensure a high level of service.
- Ensure any issues of poor performance are resolved in a timely and appropriate manner.
- Manage all HR related issues to include annual appraisals, performance management, recruitment and personal development.
- Manage effective recruitment processes by working with the recruitment manager to ensure minimum staff turnover and ensure that skills and required qualifications, within the team, to support the self-delivery model.
- Ensure a quality company image is portrayed by site-based staff and our client’s business is respected at all times.
H&S and compliance
- Ensure group health and safety policy in embedded into day-today operations and that unacceptable behaviour is challenge and rectified.
- Ensure that Risk Assessments, COSHH records are up to date and held on site.
- Ensure adherence to the control of contractors processes across all sites.
- Monitor and record tool box talks.
- Ensure that administration procedures and records are maintained in line with company policy and appropriate industry associations e.g. ISO 9001.
- Periodic Health and Safety reviews across contract portfolio.
- Ownership of the QSHE contract Risk Register.